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Purchase and Support
Purchasing FAQ
After reciept of your purchase, your license key will be generated. It is recommended that you send a copy of your license information to sales(at)imagementor.net. You can find this licensing information under the Change Licensing menu option within the menu. If we do not have this information, then we will have to contact you in order to generate a license key.
All products that cost less then $500.00 (US) can be purchased directly via credit card. All larger purchases must be made by company check. All credit card purchases will be made thru PayPal and will list "R&C Enterprises" as the company name.
Why do we use paypal? We choose PayPal for their conveniance, and ease of intergration. We have not opened a full merchant account for credit cards, because we typically get paid by check.
Support Options
Many of the smaller products that are offered come with only basic e-mail support. This includes many of our conversion, import\export utilities and the like. Our larger products (Migration Master line) come with 1 year of support, either e-mail or phone, with the inital purchase. You can then purchase additional years of support for 20% of the purchase price of the product.
All e-mail support is free, and we try to get back to them within 24 hours. Phone support, if not covered, is available at a rate of $95 (US) per incident.
If you have any questions, or need to start a support call, please email: support(at)imagementor.net