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Purchasing and Support of Image Mentor Products


Purchase and Support

Purchasing FAQ

After receipt of your purchase, your license key will be available for you to request. You will need to send copy of your computers, license information to sales(at)imagementor.net. You can find this licensing information under the Change Licensing menu option within the programs main menu, usually under the Help menu. If you do not have the software installed, you can provide us with the Volume Serial Number of the hard drive on which you will install the software. You can get this by opening a DOS command prompt (start menu, run, cmd) and entering VOL at the command line.

 

Support Options

Many of the smaller products that are offered come with only basic e-mail support. This includes many of our conversion, import\export utilities and the like. Our larger products (Migration Master, AX Linking, Auditing, Redaction) come with 1 year of support, either e-mail or phone, with the inital purchase. You can then purchase additional years of support for 20% of the purchase price of the product.

All e-mail support is free, and we try to get back to them within 24 to 48 hours. Phone support, if not covered, is available at a rate of $95 (US) per incident.

If you have any questions, or need to start a support call, please email: support(at)imagementor.net

 

Image Mentor specializes in enhancing and adding to your Documentum ApplicationXtender document management system.
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