Electronic Record Management System (ERMS)
Also known as Record Management (RM) or Record management System
(RMS), this term refers to systems that are used to insure that
important records such as payroll, human resources, patient records,
contracts, etc, are stored and available during their useful lifetime.
Web Content Management (WCM)
Also called a Content Management Systems (CMS), this term refers
to software that is used to store and publish content to a web site.
A CMS separates the web content from the underlying HTML design
so that any authorized person can publish or remove content from
a web site without having to know HTML.
Workflow Management (WFM)
WFM systems are used to management document preparation in a structured
environment where certain preparation, review, or approval steps
have to be done in a defined order. WFM systems direct the documents
to the correct people, in the correct order, until the entire process
has been completed.
Knowledge Management (KM)
These systems are used to make the total legacy "knowledge" of
an organization available to everyone. KM systems eliminate the
need for employees to "reinvent the wheel" when dealing with questions,
processes, or any other issue that has already been dealt with by
someone in the organization. A Frequently Asked Questions (FAQ)
system is a good example of a valuable KM system.
Now that you have an understanding of the basic terms that you
will encounter, your next step is to determine the type of document
management system that best meets your requirements. After that
you can begin the process of identifying the available solutions
and pick the one that meets your organization's needs.